frequently asked questions

You can find us at various community pop-up events, fairs, shows, expos, markets and festivals. Follow us on Instagram @alohamadebites or visit our Events page to see which community event we will be popping up next!  

At each event, our Hawaiian Macadamia Nut Pies, Tarts and/or Bites will be available for purchase. We accept cash and all major credit cards and PayPal, Google Pay and Apple Pay. Sorry, we do not accept checks. 

If you have a specific order, you can order online in advance and pick up at any of our event pop-up location or pick-up anytime (by appointment only) in Kapolei.

Yes, you can purchase our pies, tarts and bites online. We require 2-3 day minimum turnaround time and pick-up will be in person in Kapolei, Hawaii or at any of our event locations. Follow us on Instagram or Facebook @alohamadebites or visit our Events page too see which community event we will be popping up next! 

At the moment, we do NOT offer delivery service. Coming Soon!

Yes, we now offer shipping across the United States. For more details on shipping options and coverage, please refer to our Shipping section below.

No, we do not operate a storefront or shop. You will need to pre-order online for pick-up in Kapolei.  Follow us on Instagram or Facebook @alohamadebites or visit our Events page to see which community event we will be popping up next! 

Yes, we cater for birthdays, weddings, anniversary, baby shower, graduation, corporate events, Holiday parties and so on and require 5-7 days advance order depending on the size of your order. Please complete our Online Order Form and provide us with as much details. At this time, we do not offer onsite catering set-up.

Yes, we do! Please contact us at alohamadebites@gmail.com for wholesale rates and more information on how to bring our handcrafted Hawaiian Macadamia Nut Pies to your business.

Our pies are 7-inch and 9-inch. Our Tarts are bite-size pieces.  Our Bites are personal size pieces as we sell at the markets and community events.

At this time, we currently do not offer gluten-free, vegan, or sugar free products.

Our kitchen is not an allergy free kitchen. We strongly advise our customers with gluten, dairy, nut, peanut, or any other type of food allergies to refrain from eating our pies, tarts and bites.

If frozen, let pie thaw at room temperature at least 10 minutes prior to serving.  Cut 6-8 pieces for 7-in. pie; 8-12 pieces for 9-inch pies. Do NOT reheat pies. Freeze for up to one month. Refrigerate for up to one week. Our Hawaiian Macadamia Nut Pies, Tarts and Bites are best when served chilled!

Everyone's tastes are different. We are very sorry if you receive a pie, tart or bites expecting a different taste. Although we do not offer refunds or exchange, we welcome your feedback.

We ship our macadamia nut pies frozen using USPS Priority Mail Flat Rate Boxes. This method allows us to offer consistent shipping rates and ensures that your pies arrive quickly and securely anywhere within the United States.

We do not have a minimum order requirement. Shipping costs are based on the size of the USPS Priority Box used—Medium Flat Rate Box.

If you order multiple pies, additional boxes may be needed, and you will be responsible for the cost of each additional box. Please note that a small handling fee is included in the price of each pie to cover special packaging and processing. To get the best value, consider ordering multiple pies at once to optimize shipping costs and reduce the number of boxes required.

No, we do not have a minimum order requirement. However, for better value, we recommend ordering more than one pie, as the shipping cost for a box remains the same whether you order one pie or two. 

We ship orders once a week on Tuesdays. This allows us to ensure all pies are freshly baked and shipped promptly. Orders placed by Saturday 12 noon Hawaii Time will be included in that week's shipment.

We ship all orders using USPS Priority Mail Flat Rate Boxes, which typically deliver within  3-5 business days after shipment, depending on your location. To ensure your order is processed and shipped efficiently, we send out packages every Tuesday.

Please note that while USPS provides an estimated delivery time, actual delivery dates may vary due to factors such as location and weather conditions, especially during peak season. We will provide you with a tracking number once your order has been shipped, so you can monitor its progress. 

Our macadamia nut pies are shipped frozen and vacuum sealed, carefully packaged to maintain freshness. We use sturdy boxes and secure packaging materials.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment. 

We take great care in packaging our pies to prevent damage during transit. However, if your pie arrives damaged, please contact us within 24 hours of delivery with photos of the damage. We will offer a replacement or store credit, depending on the situation. We do not offer refunds.

Orders can not be canceled or modified after 24 hours from date of order. After this time, we are unable to make changes as your pies will be in the baking process.

Currently, we offer USPS Priority Mail as our standard shipping option. If you need your pies faster, please contact us directly to inquire about express shipping options and additional costs. 

 At this time, we only ship within the United States.